Customer Service Specialist

SKC is currently seeking a Customer Service Specialist (CSS) to be responsible for the daily automated accounting processes into the clients accounting system.  Candidate ensures manual warehouse processes are input into the automated system with no errors.  The candidate will ensure internal and external customer satisfaction and improved operational efficiency.  The Customer Service Specialist creates and implements processes and systems to generate higher productivity and customer satisfaction.

The CSS downloads and uploads the manual data from warehouse personnel into and from the Integrated Logistics System (ILS), the client Automated Inventory Accounting System.  The CSS continually works to investigate and introduce accounting process improvement measures and presents suggestions to upper management for consideration.  The CSS recommends to the Customer Service Center Manager (CSCM) reengineering efforts related to supply-chain planning and execution systems, with respect to daily warehouse operations.  The CSS is also responsible for protecting and preserving from loss, damage or harm all government- furnished or government-owned materiel.  The candidate performs additional duties and assignments as directed by upper management.

The candidate must be a citizen of the United States of America with an active Top Secret clearance with SCI eligibility and be able to maintain it.  A United States Government administered polygraph examination will be required. Candidate must have a minimum of four years warehouse/distribution experience, with at least two years of experience in scheduling, manifesting, or document control.  Candidate must have at least a high school diploma or General Education Development/General Education Degree (GED).  A bachelor’s degree is also highly desired, as well as additional logistics/warehouse certifications.  Must be computer proficient and have extensive experience using Microsoft software such as Word, Excel, and PowerPoint.  Candidate must have excellent people management skills and demonstrated proficiency in oral and written communications.  Successful candidate must be able to pass a drug screening.

SKC, LLC is an EO Employer- M/F/Veteran/Disability

Experience:  4 Years
Security Clearance:  Top Secret/SCI
Location:  Landover, Maryland
Date Added:  11/13/2015